Consultancy
Our experience in implementing business systems, our knowledge of the software products and hardware gives the confidence that we can work with your Operations and IT personnel to ensure that the data capture solution delivers the expected benefits quickly. Often we help improve the existing processes as well.
Implementation
As our products are business solutions and not technology tools, Implementation services are minimal allowing the solution to start producing ROI quickly.
When required we propose a stock check process to initiate the start of the new system, re-labelling stock and locations where necessary, often utilising the data capture solution to post transactions.
Project Management
Our project management provides a total coordination of all project planning, management and implementation from concept to completion.
This may include:
- Full project plan to cover all aspects of the project.
- Regular meetings to generate milestones and discuss progress, resolve issues.
- Testing and documentation of software, hardware configuration, go-live process
- Post implementation visits to ensure the system is running smoothly.
Bespoke
Even the best and most configurable software may need enhancements to more closely match your precise requirements. Our programming services, with years of experience with the software, deliver this to your designs quickly.
Training
We offer training services as part of the implementation to enable your personnel to swiftly utilise and own the use of the solution.
Staging Hardware
When an implementation requires many mobile computers or printers to be configured you need this to happen without impacting on what are usually finite resources in your project team. RealTime DC will agree and test all parameters with you and then deliver fully configured hardware at the time required.
Location & Product Labelling
A concern on many data capture implementations is how do you label all the racks, existing stock and documents to allow use of the solution? RealTime DC will recommend, test and then produce all the labels required. We can help in all aspects of applying and checking the correct labels are used.
Support
Software solutions, Wireless and Mobile Hardware require responsive support to ensure that in the event of a problem or failure immediate help is too hand that will resolve the issue. RealTime DC works with its partners to put in place a support scheme that matches your requirements, for example;
- Software Support Desk
- Comprehensive Hardware Service Packs
- Extended Care Programmes
